AI-Powered Retrieval Augmented Generation Application That Reduces Key Knowledge Holders Dependency

Turn Organizational Knowledge into Every Employee’s Strength

Many organizations rely heavily on a few experienced Key Knowledge Holders. While their expertise is invaluable, depending on them for everyday operations can slow responses, increase training time, and create business continuity risks.
Transact Global’s AI-powered Knowledge Management System (RAG App) makes critical knowledge instantly accessible to every employee.
Powered by Generative AI, our enterprise-ready platform lets agents ask questions in natural language and receive accurate, contextual answers in seconds without searching through SOPs, emails, or waiting for SME support.
Whether it’s product information, process guidance, policy clarification, or exception handling, the right answer is always available when it’s needed.

Why Choose Our AI Knowledge Management System?
• Reduce dependency on Subject Matter Experts
• AI-powered conversational knowledge search
• Faster onboarding and new hire productivity
• Improve First Call Resolution
• Deliver consistent customer support responses
• Support complex products and business processes
• Continuously learns as your knowledge base grows

Built for Customer Support, BPM & BPO Operations. Designed by Transact Global, our AI-ready Knowledge Management System helps customer support teams, contact centers, BPM, and BPO organizations improve productivity, reduce operational bottlenecks, and deliver better customer experiences.

Empower People with AI: Our AI doesn’t replace experts, it captures their knowledge and makes it available to everyone. The result is a more confident workforce, faster decision making, and consistent service across every customer interaction.
Knowledge shouldn’t stay with a few people. It should empower your entire organization.