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TransACT Global is an ISO 9001:2015 and ISMS 27001:2013 certified company, recognized as a trusted leader in Business Process Management (BPM), IT-enabled services (ITES), and technology-driven outsourcing solutions. Headquartered in Bangalore, India, we specialize in Back-Office Operations, BPO Services, and Call Center Solutions that empower businesses to scale efficiently and deliver exceptional customer experiences.

Our Expertise

Comprehensive BPO & BPM Services: Customer support, technical helpdesk, inbound/outbound call centers, and process automation.

Technology-Driven IT Services: AI-powered workflows, CRM integration, and secure data management.

Industry-Cross Solutions: Serving BFSI, healthcare, retail, telecom, e-commerce, and public sector clients.

With a client base of 100+ satisfied companies worldwide, we have consistently delivered measurable results, helping organizations reduce costs, improve efficiency, and enhance customer engagement.

Why Choose TransACT Global?

Proven Track Record: Over a decade of successful project execution across diverse industries. Innovation at Core: Leveraging AI, analytics, and automation to design future-ready solutions. Global Reach: Supporting businesses across geographies with multilingual and culturally attuned services. Revenue Growth Partner: Strategic consulting to help clients generate, optimize, and sustain revenue streams.

Our Vision

From humble beginnings to becoming a market leader in ITES and BPM, TransACT Global continues to evolve as a technology-focused partner of choice. We are committed to building long-term relationships by delivering secure, scalable, and innovative solutions that align with your business goals.

Proven Track Record of Success

Our track record speaks volumes about our ability to deliver results. Over the years, we have consistently demonstrated our proficiency in handling diverse BPO functions, from customer service and technical support processes. Our satisfied clients attest to the tangible benefits they have experienced through our tailored outsourcing solutions.

Industry-Specific Knowledge

Recognizing that each industry has its unique challenges and requirements, we take pride in our specialized knowledge across various sectors. Our teams comprise experts who are well-versed in the intricacies of your industry, ensuring that our BPO services are not just generic solutions but tailored to meet the specific demands of your business environment.

Cutting-Edge Technology Integration

In the fast-paced world of business, technology plays a pivotal role in enhancing operational efficiency. We are committed to staying at the forefront of technological advancements. Our BPO services leverage cutting-edge tools and platforms to streamline processes, drive innovation, and ensure that your business remains agile in a competitive landscape.

Scalability and Flexibility

Recognizing that business needs are dynamic, our BPO services are designed to be scalable and flexible. Whether you're a startup looking to establish efficient processes or a large enterprise seeking to optimize operations, our adaptable solutions can be customized to match the scale and scope of your Business requirements and projections.

Cost-Effective Solutions

We understand that cost efficiency is a critical factor in outsourcing decisions. Our BPO services are structured to provide cost-effective solutions without compromising on quality. By partnering with us, you gain access to a pool of skilled professionals and advanced resources at a fraction of the cost compared to in-house operations

Security and Compliance

Security and compliance are non-negotiable aspects of our BPO services as we are ISO 9001, 27001 Compliant Company. We adhere to the highest standards of data security and privacy, ensuring that your sensitive information is handled with the utmost care. Our processes are designed to comply with industry regulations and international standards.

Trusted Clients

Calls Per Day

Years Of Experience

Professional Staff

Corporate Social Responsibility

We have an energy efficient building with a sustainable and forward-thinking approach , aiming to optimize energy use while minimizing environmental impact.

Solar Power

Transact work spaces are highly energy efficient. Our offices are naturally lit and we also produce 40% of our power from our solar panels installed on our roof. It’s a crucial aspect of sustainable development and a small contribution in addressing global challenges such as climate change and resource depletion.

Sewage treatment plant

The Sewage treatment plant is a crucial infrastructure at our office managing and purifying wastewater generated from sewage and wastewater to remove contaminants and pollutants before releasing the treated water back . Our dependence on Ground water has reduced by 80% since the installation.

Our Journey

Transact was created in response to an ever-increasing need for High-quality business with minimum cost in the year 2008. From our origins in a single floor with 8 Employees, we have bloomed into a 1000+ strong, people-oriented, value-driven, customer-focused Organization, with a gamut of a whole new class of services, technology, Infrastructure and a unique focus on Customer Satisfaction.

2025

SUPPORT INNOVATIONS

During 2025, most of the projects onboarded were technical support in nature. TransACT made significant progress in managing these projects and also developed its own knowledge management application to streamline and enhance support activities.

2024

TECH EXPANSION

TransACT has launched its second unit in Raipur and achieved significant advancements in Voice and WhatsApp Bot technologies.

2023

ADVANCED TECHNOLOGY

This year has been a year of consolidation, however we forayed into development of AI bots, WhatsApp bots and building our own Learning management system to reduce the load on our call center executives.

2022

GOING GREEN

Transact takes the intiative among the industry to go Green by moving over 50% of its energy consumption through Solar Panels.

2020

SUCCEEDING

We won the Challenge of implementing WFH through our secured network to ensure safety for our Employees and Business Continuity.

2019

NEW PARTNERS

We signed up with Brigade, Motherhood, BPOL and Kotak

2015

NEW HEIGHTS

Our Third unit begins at Yeshwantpur with a team size of 900+ and client size increasing to 65

2011

SCALING UP

Team size scaled to 200+ Member with new Projects from Printo and Kaati Zone.

2009

INBOUND

First Inbound Project begins. Media coverage for handling Call Center for Election Commission.

2008

THE BEGINNING

Operations begins with 8 Team Members

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