ROLE DESCRIPTION

• Monitor ATM activity via surveillance systems and remote dashboards.
• Track machine uptime, power/network status, and unusual behavior.
• Coordinate with field teams for on-ground verification and issue resolution.
• Maintain detailed logs of incidents, escalations, and interventions.
• Ensure timely alerts and follow-ups for hardware, network, or security anomalies.
• Support preventive maintenance schedules and reporting.

QUALIFICATIONS

• Strong observational and analytical skills
• Comfortable with tech interfaces and remote monitoring tools
• Quick decision-maker with a calm, solution-oriented mindset
• Willing to work in rotational shifts and handle high-alert situations.
• BE or equivalent.
• Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus.