JOB SUMMARY

We are looking for a highly motivated and results-driven Sales Team Leader to lead a team of sales agents in a BPO environment. The ideal candidate will be responsible for driving sales performance, mentoring team members, and ensuring the achievement of both individual and team targets while maintaining high-quality customer service standards.

KEY RESPONSIBILITIES

• Manage and lead a team of sales executives to meet or exceed targets and KPIs.
• Monitor team performance, conduct regular coaching and feedback sessions.
• Motivate and mentor team members to enhance productivity and performance.
• Track sales metrics and report on team performance to senior management.
• Develop and implement sales strategies and action plans to drive business results.
• Handle escalated customer issues and provide effective resolutions.
• Conduct regular training and skill development sessions to improve product knowledge and sales techniques.
• Coordinate with quality and operations teams to ensure compliance with processes and standards.
• Maintain a healthy work environment focused on teamwork and high performance.
• Strong leadership, motivational, and people management skills.
• Proficiency in CRM software and MS Office tools.
• Excellent communication and interpersonal abilities
• Proven track record of meeting or exceeding sales targets.

REQUIREMENT

• Bachelor’s degree in Business, Marketing, or a related field
• Minimum [2-5 years] of experience in BPO sales (voice), with at least 1 year in a leadership role.
• Knowledge of B2B/B2C sales processes.
• Target-driven with a positive, energetic attitude.
• Ability to work under pressure and handle dynamic situations effectively.

• Age between Minimum 25 and the maximum upto 35 years
• Salary upto 3.8LPA