- contact@transactglobal.com
- Yeshwantapura, Bengaluru
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Driving Karnataka’s Digital Governance for Over 18 Years
For over 18 years, TransACT Global has been at the forefront of supporting the Government of Karnataka’s digital transformation, combining technology, process excellence, and citizen‑centric innovation to modernize public service delivery.
Through landmark e‑Governance initiatives like Sakala, we have helped transform how citizens access government services. Our technology enabled BPM operations and streamlined citizen support have strengthened transparency, accountability, and timely service delivery while enhancing the overall citizen experience.
In PGRS, Karnataka’s unified grievance redressal platform, we built a technology driven citizen support ecosystem. Leveraging CRM workflows, structured case management, and real‑time grievance tracking, we improved responsiveness and ensured citizen concerns are addressed with greater speed and accuracy.
Through e‑Khata for BBMP, we facilitated over 1,00,000 digital Khatas for Bengaluru residents via a dedicated technical help desk and citizen guidance framework. By simplifying complex digital processes, we enabled thousands of citizens to seamlessly adopt online government services.
Our work with RDPR and KMDS demonstrates how technology bridges the urban‑rural divide. We supported the generation of over 45,000 rural e‑Khatas, digitizing land record management and improving accessibility, efficiency, and convenience for citizens across Karnataka’s rural communities.
In collaboration with the Karnataka Forest Department, we designed and implemented an intelligent CRM platform integrated with grievance redressal workflows and AI‑powered chatbots. This innovation enables faster resolutions, enhanced transparency, and a seamless digital experience for citizens.
At TransACT Global, we go beyond traditional BPO services. We design and operate AI‑powered citizen engagement ecosystems that integrate omnichannel contact centers, workflow automation, analytics, and digital support solutions. Our focus is not just on answering calls it’s about building scalable digital ecosystems that help governments serve citizens more efficiently, transparently, and intelligently.
Over the years, we’ve supported lakhs of citizens by simplifying access to government services, accelerating grievance resolution, and promoting digital adoption. As governments continue their digital transformation journey, TransACT Global remains committed to delivering innovative, secure, and citizen centric solutions that redefine public service delivery.
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- Yeshwanthapura, Bengaluru
- contact@transactglobal.com
- 080 4455 4466
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