EI

Running an Educational Institute means balancing thousands of student, parent, and alumni conversations across multiple channels at once. At Transact Global, we take that operational weight off your shoulders as a premier higher education BPM partner managing your end-to-end contact centre outsourcing operations. From an applicant’s very first query to day to day campus assistance, we deliver human-centric, scalable omnichannel customer experience solutions across the entire academic lifecycle.

Our specialized team expertly manages student helpdesk support, handles complex complaint resolution, manages multi-channel ticketing, and drives escalation workflows so nothing slips through the cracks. To help you scale your operations seamlessly, we deploy custom built AI bots that instantly resolve routine, high-volume FAQs around the clock. This integration of AI-powered student support frees up our trained education counseling specialists to focus on high-touch, empathetic enrollment guidance.