GMMCO

Keeping heavy machinery running seamlessly means having a partner who answers the call day or night. As a premier industrial equipment BPM partner, Transact Global supports the ecosystem by managing end to end command centre operations. From an operator’s first technical query to tracking mission critical service tickets, we deliver robust, scalable heavy equipment support desk solutions across your machinery’s entire lifecycle.

Our specialized team handles everything from parts inquiries to critical breakdown logs and field escalation routing, ensuring no downtime goes unmanaged. To scale your operational reach seamlessly, we integrate advanced omnichannel contact centre technology with custom industrial AI bots that instantly resolve high volume FAQs regarding parts availability, service scheduling, and standard documentation. This frees our trained technical support specialists to focus on high touch, empathetic troubleshooting for complex engineering issues.