Complaint/Grievance Management System
Transact Global provides its clients an in-house developed Complaint & Grievance Management System to register complaints, raise tickets and manage escalations. Although functionally a basic ERP the system is designed to be efficient, robust and scalable.
The system can also be integrated with a dialer for outbound and inbound calling processes and messages can also be sent. The system offers various means of communicating with the customers and stakeholders like Online, SMS, Voice, etc. For SME’s and start-ups that cannot afford a fully fledged CRM, our system presents itself as an efficient and cost effective viable option.