Transact Global has prudently invested in state-of-art technologies that ensure quality customer experience, quick response time and increased ROI. In the face of fast changing customer loyalties our infrastructure effectively addresses the dual objectives of ensuring customer satisfaction and meeting business needs.
The infrastructure policy at Transact Global is formulated to be holistic and takes care of all aspects from security to redundancies. Our infrastructural strength built on core areas of Technology, Software and Skilled Team has been instrumental in plugging the inherent vacuums and setting benchmarks in customer expectations and client satisfaction that is worth emulating. It also explains the repeat partnerships we have enjoyed and the loyal client base we have been faithfully serving for long.
Leveraging the advantages of modern technology, Transact Global offers a mixed and complex technological environment which is cost-effective, time saving and adequately addresses the business requirements. The customers are given a choice of multi modal, multi channel communication options that best suit their preferences and comfort levels. And, in compliance with security assurances made to our clients we have installed the latest and most advanced security systems, biometrics etc.
Periodic reviews of existing frameworks and processes have helped us clock higher first call resolution rates whilst cutting cost per call to the Client. Also, the infrastructure is designed for scalability and can easily accommodate new clients.